Refund Policy
Last updated: March 2026
Thank you for booking with Dorsal — Diving & Ocean Adventures. We understand that plans can change, and we aim to be as fair and transparent as possible with our cancellation and refund process.
Cancellations & Refunds
All cancellation requests must be submitted in writing via email to info@dorsal.lk or via WhatsApp to +94 77 0455515.
| Cancellation notice | Refund |
|---|---|
| More than 3 days before the experience | 100% refund |
| 3 days or less before the experience | 50% refund (50% cancellation fee applies) |
No-Shows
Guests who do not show up on the day of the activity without prior notice will not be eligible for a refund.
Cancellations Due to Weather or Safety
The safety of our guests and team is our highest priority. If Dorsal cancels or postpones an experience due to adverse weather conditions, strong currents, or any other safety reason, you will receive a full refund or, at your preference, a reschedule at no additional cost.
Rescheduling
We are happy to reschedule your booking at no charge provided you contact us more than 3 days before the original activity date. Rescheduling requests made within 3 days of the activity are treated as cancellations and are subject to the 50% fee.
Non-Refundable Items
The following are non-refundable in all circumstances:
- Equipment rental fees already incurred
- Third-party costs (boat charters, national park entry permits, etc.) paid on your behalf
- Gift vouchers once redeemed
How Refunds Are Processed
Approved refunds are returned to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider. We will notify you by email once the refund has been initiated.
Contact Us
If you have any questions about our refund policy, please reach out to us:
- Email: info@dorsal.lk
- Phone / WhatsApp: +94 77 0455515